Ali Haynes
Portfolio Management and Content Team
With a passion for the written word, and a keen eye for detail, Ali takes enormous pride in utilising these skills to ensure each and every one of our outstanding properties are presented on our website to their full potential. Since joining the group with Rural Retreats over 20 years ago, Ali has gained a wealth of knowledge in all aspects of holiday letting; which we are delighted to now benefit from, as she concentrates solely on nourishing and growing the Cotswolds Hideaways portfolio, and supporting our new property owners along their journey to successful holiday letting.
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Sara Cleary
Head of Bookings
Since joining the Hideaways Family, Sara has worked seamlessly across all departments to provide exceptional experiences at every stage of both the customer and owner journey. From matching guests with their perfect luxury staycation to guiding property owners in presenting their homes at their finest, she brings a thoughtful, personalised approach to everything she does. This also includes supporting our homeowners with compliance matters, ensuring that’s every property owner “as the responsible person” understand the legalities of holiday letting. Sara is passionate about delivering the impeccable service and attention to detail that define Cotswolds Hideaways, underpinned by a team devoted to excellence.
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Jackie Claridge
Administrative Assistant
Jackie brings a wealth of hospitality expertise to the Cotswolds Hideaways team, dedicating herself to providing unforgettable experiences for every guest. She takes pride in ensuring each guest finds the perfect place to stay and takes pleasure in building strong relationships with property owners, guiding them to develop their homes to such exceptional standards that guests return again and again. With meticulous attention to detail and a personal touch at every stage, Jackie ensures owners can have complete confidence that their properties are cared for to the highest standards, truly reflecting the very best of what Cotswolds Hideaways has to offer.
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Michelle Baker
Managed Services Team Leader
I started with the company in 2022 after working in the customer service industry for many years, and have worked my way up to Managed Services Team Leader. I really enjoy building relations with my owners, helping them to develop their properties to such standards that their guests want to come back and again and again. My role also includes managing the compliance and housekeeping for our managed properties.
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Isla Murray
Head of Property Performance
With over 20 years’ experience in business performance and development in the vacation industry, enthusiastic to excel in providing property and pricing analytics for our owners.
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Rupert Seager
Director
With more decades than is polite to mention under his belt in the hospitality industry, Rupert brings a wealth of knowledge to recruiting new properties; and after over 12 years at the helm of Rural Retreats, is now enjoying the opportunity to focus all his attentions on the beautiful Cotswolds. Rupert knows all too well how much love, work and pride goes into sharing your second home with paying guests; and how important it is to have a team behind you who understand this and share your goals. Rupert will be your first point of contact to introduce and guide you through the process and ensure you are getting the perfect service to best fit your needs.
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